Website revamp in progress, please use the contact us link above to let us know your thoughts on website content and general site design.
Member Balance Enquiry, you will be able to log in to this website to get up-to-date share and loan balances.
At Caledfryn, a loan of £100 would cost just £12.69 in interest, over 52 weeks!
We aim to offer our members high quality and value for money services. We can only do this with your help. If we have let you down, please tell us.
We will provide you with a copy of our internal complaints procedure on request.
We aim to deal with your complaint as thoroughly and as quickly as possible. If your complaint cannot be resolved immediately, we will tell you when you can expect a response and keep you advised of progress.
We aim to acknowledge your complaint within seven days and resolve it within a maximum period of eight weeks.
Our Credit Union asserts its right to make appropriate business decisions about any area of our operations including admission of new members to membership and individual eligibility for credit as referenced in our membership and loan policies.
The best way to make a complaint depends upon how the situation arose. If an officer of our Credit Union has written to you or is already dealing with you, you should make contact with that person, either by telephone, in writing or by calling into the Credit Union's office in Bridge Street, Denbigh.
Include your full name, address, telephone number and any reference number such as your membership number, at the top of the letter. Please insert the date at the top of the letter - this will help you to keep a record of when you made your complaint and the length of time before you receive a response.
We will do all we can to resolve your complaint quickly and fairly. In the majority of cases this can be achieved to everyone's satisfaction.
If you are still unhappy you can ask for your complaint to be referred to the Complaints Officer, Mrs Ann Francis, in line with our Credit Union's internal complaints procedure.
The Complaints Officer has special responsibilities for complaints within the Credit Union. She will undertake an independent review on your behalf and provide you with a written response. If the complaint is about her it will be dealt with by a designated director.
If your complaint has been taken through our Credit Union's internal complaints procedure and you are still dissatisfied with the final response letter, you can take your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service - sometimes referred to as the FOS, has been set up to provide consumers with a free and independent service to resolve disputes with financial providers.
If you have a complaint that you cannot resolve with us you may be able to take it to the Financial Ombudsman Service, but you must first have tried to resolve it through the our internal complaints procedure.
We can provide you with further information or you can obtain it direct from:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Phone: 0845 080 1800
Web site: www.financial-ombudsman.org.
Please remember to talk to the Credit Union if you are unhappy with our services - but let us know if you are happy with the services you receive too!